Debt Credit Services/Collection Management Systems
  Collection Process
  Collection Schedule

Collection Schedule

For collection to be successful the collection agency needs to know what steps it must take to attain success. At Debt Credit Services/Collection Management Systems we have had years of experience which have resulted in pure adherence to the following collection schedule in order to achieve the results our clients demand:

  1. Send first notice on all accounts placed ( disclosure per Federal Laws).
  2. Telephone Debtor A. If debtor is reached within 5 days of placement, mini-miranda must be recited. B. After 5th day, recitation is needed, as the initial notice has been received.
  3. Identify the debtor or person responsible for payment of bill and explain the reason for the call.
  4. Request the debtor send payment in full.
    Collector makes the following determinations:
    1. Debtor can pay in full.
    2. Debtor needs a partial payment plan.
    3. Debtor refuses to pay or disputes.
    4. Debtor will pay only if litigated.
  5. Collector documents all pertinent information in the system and notes:
    1. Payment plans
    2. Reschedule or follow-up date (Automatically retrieved by computer)
  6. Payment received in full or partial payment ( per agreement with collector)
    1. If paid in full, close account.
    2. If partial payment is made, reschedule for next payment date.
  7. If account is received with limited information, send to skip department.
  8. Mail return ( skip department )
  9. Account disputed:
    1. Identify reason for dispute.
    2. Identify if full amount is in dispute.
    3. Contact client for information needed to resolve dispute/ask client for written authorization to settle dispute (unless blanket settlement authorization is on file).
    4. Call the debtor to make final determinations:
      1. Dispute can be resolved.
      2. Dispute cannot be resolved but debtor agrees to settle amount not in dispute.
      3. Debtor refuses to settle or pay.
  10. Debtor refuses voluntary payment and account requires legal action:
    1. Debtor must have assets.
    2. Client forwards legal authorization and submits court costs.
    3. Agency forwards to attorney.
    4. Copy of judgement sent to client.
    5. Payment in full or monthly garnishments until PIF.

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